REFUND POLICY
Effective date: August 7, 2026
Third Avenue Ventures, LLC, operating through its publishing imprint Third Avenue Press ("Third Avenue Press," "we," "us," or "our"), sells downloadable digital products through this website. This Refund Policy applies to digital products purchased directly from Third Avenue Press.
DIGITAL PRODUCTS — ALL SALES FINAL
Because digital products are delivered electronically and cannot be physically returned once access has been provided, purchases of templates, workbooks, checklists, models, guides, and other downloadable products are final and non-refundable, except as expressly stated below or as required by applicable law.
Before purchasing, please review the product description, included files, file formats, software requirements, license terms, and any available previews. Customers are responsible for confirming that a product is suitable for their intended use and that they have compatible software and sufficient knowledge to open, edit, and customize the files.
ISSUES WE WILL CORRECT
Please contact us if:
• you were charged more than once for the same purchase;
• you received a digital product different from the one you ordered;
• a delivered file is corrupted, incomplete, or cannot be opened in the software identified in the product description;
• your download link or access method does not work; or
• the digital product is materially different from its description at the time of purchase.
To report an issue, email info@thirdavenuepress.com within seven (7) calendar days after purchase when reasonably possible. Include your name, order number, the product purchased, a description of the problem, and any relevant screenshots or error messages. This requested reporting period does not limit any non-waivable rights available under applicable law.
OUR FIRST REMEDY
When a reported issue is verified, our first remedy will ordinarily be to restore access, resend the correct file, provide a replacement or corrected file, or offer reasonable technical assistance. If we are unable to correct a qualifying issue within a reasonable time, we will issue an appropriate full or partial refund for the affected digital product. If only one item in a multi-product order is affected, any refund will ordinarily be limited to that item.
REFUNDS ARE NOT PROVIDED FOR
Except where required by law, refunds, returns, or exchanges will not be provided because:
• you changed your mind after purchasing;
• you no longer need or intend to use the product;
• you are dissatisfied for reasons unrelated to a defect or a material difference from the product description;
• you did not review the product description, preview, file format, software requirements, or license terms before purchasing;
• you lack compatible software, technical knowledge, or the time or resources needed to customize the product, when the applicable requirements were disclosed;
• you expected the product to include content, customization, advice, support, or functionality that was not stated in the product description;
• the product requires modification to fit your transaction, organization, or circumstances;
• you did not download the product after valid access was provided; or
• the product was purchased at a discounted or promotional price.
Templates and other digital products are designed to be customized. The need to tailor a product to a particular transaction or organization does not make the product defective.
DISCRETIONARY ACCOMMODATIONS
We may, in exceptional circumstances, choose to provide a refund, credit, replacement, or other accommodation beyond this Policy. Any such accommodation is made at our sole discretion and does not create an obligation to provide the same or a similar accommodation in the future.
APPROVED REFUNDS
If a refund is approved, it will be issued to the original payment method. We will generally initiate the refund within ten (10) business days after approval. Your bank or payment provider may require additional time to process and post the credit.
BOOKS AND THIRD-PARTY RETAILERS
Books linked from this website may be sold and fulfilled by independent retailers or distributors, including Amazon or Ingram-affiliated retailers. Returns, replacements, cancellations, and refunds for purchases completed through a third-party website are governed by that retailer's policies and must be requested directly from the retailer. Third Avenue Press cannot issue refunds for payments it did not process.
EUROPEAN UNION, UNITED KINGDOM, AND OTHER MANDATORY CONSUMER RIGHTS
Nothing in this Policy excludes or limits consumer rights that cannot lawfully be excluded or limited.
Where applicable law provides a cancellation or withdrawal period for digital content, customers who request immediate access expressly consent to delivery beginning before that period expires and acknowledge that the right to cancel may be lost once downloading or access begins. This does not affect statutory remedies for digital content that is faulty, not as described, or otherwise nonconforming.
CONTACT US
For questions or requests under this Policy, contact:
Third Avenue Ventures, LLC
Publishing imprint: Third Avenue Press
Email: info@thirdavenuepress.com
Phone: +1 262-537-5378
